This Privacy Policy explains how se789 collects, uses, stores, shares, and protects your personal data when you access or use our platform. We are committed to handling your information with transparency, security, and respect for your rights as a player based in Indonesia.
In this Privacy Policy, the following terms carry the meanings assigned below unless context clearly requires otherwise:
se789 acts as the Data Controller for all Personal Data collected through the Platform. se789 is responsible for determining the lawful basis and purposes of data processing as described in this policy, and for ensuring that all data processing activities meet the applicable standards of international data protection law.
For all data protection queries, correction requests, deletion requests, and formal complaints, you may contact se789 using the details provided in Clause 15 of this policy. se789 aims to acknowledge all data-related enquiries within three (3) business days and to provide a substantive response within thirty (30) calendar days.
se789 collects Personal Data across several categories depending on the nature of your interaction with the Platform:
When you create an Account, we collect: your full legal name, chosen username, email address, Indonesian mobile telephone number, date of birth, and a hashed version of your chosen password (we never store passwords in plain text).
For KYC compliance, we collect copies of government-issued identity documents including your Indonesian KTP (Kartu Tanda Penduduk) or passport, and may collect a selfie photograph for biometric matching purposes. We also collect bank account details and e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) to verify payment method ownership.
We record all deposit and withdrawal transactions associated with your Account, including amounts in IDR, timestamps, payment method used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or e-wallet), and transaction reference numbers. We do not store full bank account numbers or e-wallet login credentials — only the last four digits or a masked identifier sufficient for transaction matching.
We maintain a complete record of your gaming activity on the Platform, including game sessions, wager amounts, win/loss outcomes, bonus redemptions, sportsbook bet history, and any applicable wagering requirement progress. This data is required for account management, dispute resolution, and regulatory compliance purposes.
When you access the Platform, our servers automatically record your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and Platform optimization.
We retain records of all communications between you and se789 support staff, including live chat transcripts, WhatsApp message logs (where applicable), and any written correspondence submitted by email or support ticket. These records are retained for quality assurance, training, and dispute resolution purposes.
If you set deposit limits, loss limits, session reminders, or initiate a cooling-off or self-exclusion request, we record and maintain these preferences. This data is treated with heightened sensitivity and is used exclusively to enforce your stated responsible gaming controls.
se789 collects Personal Data through the following means:
The following table summarizes the primary purposes for which se789 processes your Personal Data and the legal basis for each:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contractual necessity |
| Processing deposits and withdrawals in IDR | Financial transaction data, KYC data | Contractual necessity |
| Identity verification (KYC) and age verification | KYC data, registration data | Legal obligation; contractual necessity |
| Fraud detection and prevention | Device data, transaction data, gaming activity | Legitimate interests |
| Responsible gaming tool enforcement | Responsible gaming data, gaming activity | Legal obligation; player protection |
| Customer support and dispute resolution | Communication data, account data, gaming activity | Contractual necessity; legitimate interests |
| Platform security monitoring | Device data, technical data, IP logs | Legitimate interests |
| Regulatory compliance and audit | All categories as required | Legal obligation |
| Personalized promotions and bonus communications | Registration data, gaming activity, communication preferences | Consent (opt-in marketing only) |
| Platform performance analytics | Technical data, device data (anonymized where possible) | Legitimate interests |
Where processing is based on consent (e.g., opt-in marketing communications), you may withdraw your consent at any time by updating your communication preferences in your Account dashboard or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
se789 does not sell, rent, or trade your Personal Data to third parties for their own commercial use. We share Personal Data only in the following limited circumstances:
se789 engages trusted third-party service providers who process Personal Data on our behalf under strict data processing agreements. These include: payment gateway and banking partners for transaction processing; identity and document verification providers for KYC compliance; live dealer game studios (Evolution Gaming, Pragmatic Play Live, Asia Gaming) to the extent necessary to deliver their services; IT infrastructure and cloud hosting providers; and fraud detection and anti-money-laundering analytics providers. All such providers are contractually obligated to process data only as instructed by se789 and to maintain appropriate security standards.
se789 may disclose Personal Data to competent governmental or regulatory authorities, law enforcement agencies, or licensing bodies where required to do so by applicable law, court order, or regulatory directive. In such cases, se789 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected Player where legally permitted to do so.
In the event that se789 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its business assets, Personal Data held by se789 may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer and the data protection commitments of the successor entity prior to any change in data controller status.
se789 may disclose Personal Data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of se789, its players, or third parties — including in connection with fraud investigations, account abuse proceedings, or legal disputes.
As an internationally operated platform serving Indonesian players, se789 may transfer Personal Data to servers, processors, or service providers located outside of Indonesia. Such transfers may include data hosted in jurisdictions whose data protection laws differ from those of Indonesia.
Where Personal Data is transferred internationally, se789 takes appropriate safeguards to ensure that the receiving party provides an adequate level of protection for your data. These safeguards may include: standard contractual clauses; binding corporate rules; or reliance on a jurisdiction-specific adequacy determination. Details of the specific safeguards applied to any international transfer are available on request by contacting se789 via the details in Clause 15.
se789 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve disputes. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | Legal obligation; dispute resolution |
| KYC / identity documents | Duration of Account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | Duration of Account + 7 years post-closure | Financial audit and legal obligation |
| Gaming activity logs | Duration of Account + 3 years post-closure | Dispute resolution; compliance audits |
| Support communications | 3 years from date of communication | Quality assurance; dispute resolution |
| Self-exclusion records | Indefinitely (or minimum exclusion period + 5 years) | Player protection; regulatory requirement |
| Marketing preferences | Until opt-out or Account closure | Consent management |
| Technical / server logs | 90 days (rolling) | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with se789's data disposal procedures. Data held under a legal hold or active dispute investigation is retained until the hold or investigation is resolved, regardless of standard retention periods.
se789 implements a comprehensive set of technical and organizational security measures to protect Personal Data against unauthorized access, disclosure, alteration, loss, or destruction:
Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognize your device, remember your preferences, maintain your login session, and collect analytical data about how the Platform is used.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by specific websites. Note that disabling strictly necessary cookies will prevent you from logging in to your se789 Account and will impair core Platform functionality. Blocking analytical or functional cookies does not prevent Platform access but may reduce the personalization of your experience.
Some browsers transmit a "Do Not Track" (DNT) signal to websites. se789 currently treats all sessions with the same privacy standards regardless of DNT signal status, given that our analytical cookies do not share identifiable data with third-party advertising networks.
As a player on the se789 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact se789 using the details in Clause 15:
se789 will respond to all valid rights requests within thirty (30) calendar days. Where a request is particularly complex, se789 may extend this period by a further thirty (30) days, with notification to the requesting Player. se789 will not charge a fee for processing rights requests unless the request is manifestly unfounded or repetitive.
The se789 Platform is strictly intended for adults aged 21 years and above. se789 does not knowingly collect or process Personal Data of persons under 21 years of age. If se789 becomes aware that a person under 21 has submitted Personal Data to the Platform, that data will be deleted and the associated Account closed immediately.
If you are a parent or guardian and believe that a minor in your care has accessed the Platform or submitted their Personal Data, please contact se789 immediately using the details in Clause 15. se789 will investigate and take appropriate action within one (1) business day of receiving such a report.
se789 recommends that parents and guardians use certified parental control software to restrict access to gambling websites on shared devices.
The se789 Platform integrates with third-party services including live dealer game studios, payment processors, and security vendors. While se789 takes care to partner with reputable, privacy-compliant providers, this Privacy Policy applies solely to data processing carried out by se789 and its contracted Data Processors.
Third-party services — including the live dealer game interfaces provided by Evolution Gaming, Pragmatic Play Live, and Asia Gaming — may have their own privacy policies governing data processed within their systems. se789 encourages Players to review the privacy notices of any third-party service they interact with directly.
se789 is not responsible for the privacy practices of third-party websites or services that may be referenced or linked from the Platform, except where such a service is operating as a Data Processor under a formal agreement with se789.
se789 reserves the right to update, revise, or replace this Privacy Policy at any time. When material changes are made, se789 will notify registered Players via their registered email address and/or by displaying a prominent notice on the Platform for a period of not less than seven (7) calendar days before the revised policy takes effect.
The effective date of the most current version of this policy is displayed at the top of this page. Your continued use of the Platform following the effective date of a revised policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and contact se789 to close your Account.
The most current version of this Privacy Policy is always accessible at se789.app/privacy-policy.
For all privacy-related enquiries, data subject rights requests, or formal complaints, you may contact se789 through the following channels:
se789 acknowledges all privacy correspondence within three (3) business days and provides a substantive response within thirty (30) calendar days. Where a request requires additional time, Players are notified of the extension before the initial thirty-day period expires.
If you are unsatisfied with se789's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or dispute resolution body designated by se789's licensing jurisdiction. se789 will provide the relevant contact details upon request.
This Privacy Policy was last reviewed and updated in January 2026. © 2026 se789. All Rights Reserved.
Six core data protection principles that guide how se789 handles every piece of personal information you share with us.
se789 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing use. Data sharing is strictly limited to operational service providers bound by contractual data processing agreements.
Every data transmission between your device and se789 is secured with 256-bit SSL/TLS encryption. Passwords are stored using salted cryptographic hashing — they are never readable by se789 staff or accessible through a data breach.
You have the right to access, correct, delete, port, and object to the processing of your personal data. se789 responds to all valid rights requests within 30 calendar days. No fee is charged for standard requests.
se789 retains data only as long as required for operational, legal, or regulatory purposes. Financial transaction records are kept for 7 years post-account closure as required for audit compliance. Technical logs are rolling 90-day retention only.
Promotional communications from se789 are opt-in only. You can manage your marketing preferences at any time through your Account dashboard or by contacting support. Opt-outs are processed immediately and do not affect your account status.
All privacy enquiries and data subject requests are handled by a dedicated team within se789's support operation. Live chat is available 24/7 and Indonesian-speaking agents are available on request for players who prefer to communicate in Bahasa Indonesia.
Our support team is on hand 24/7 to handle data requests, privacy questions, and account concerns. You can also explore our FAQ for quick answers, or head to the se789 Casino and Sportsbook to start playing with confidence.